At recent visits to Kroger, Giant Eagle, Wal-Mart and other stores to do grocery shopping, I've noticed that most companies are the making the shift towards self-checkout.
While convenient at times, I miss the interactions I've had with my favorite cashiers, talking about the weather, how my family and students are doing, and a range of other topics.
One student in one of my classes noted that employment is challenging in many areas at this time, and self-checkout isn't just being done to save a company money, which is a great point.
I think that stores need to balance self-checkout with full-service checkout to ensure that all shoppers have a great experience.
